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The Staffordshire Health and Well Being Board is responsible for commissioning health and social cares services in the county.  They have developed a Health and Well Being Strategy and now need your views on how they take it forward Click here to find out more and to give your views.

Our  half day closures in 2018 are:

On THURSDAY 11TH JANUARY 2018, TUESDAY 6TH FEBRUARY, WEDNESDAY 14TH MARCH, WEDNESDAY 25TH APRIL, TUESDAY 22ND MAY, THURSDAY 14TH JUNE, THURSDAY 19TH JULY, THURSDAY 20TH SEPTEMBER, TUESDAY 9TH OCTOBER AND WEDNESDAY 7TH NOVEMBER

When we close at 2.00pm for training purposes. If you require urgent medical assistance which cannot wait until the surgery re-opens please dial 111.

 

 AGE UK BURTON attend the practice

offering  Lots of useful advice and support available.

 

Together for Mental Wellbeing

http://www.together-uk.org/

  

 

 

 

Patient Advice/PALS

Patient Advice and Liaison Service (PALS)

PALS

The PALS telephone number for South Staffordshire is 0800 030 4563 or e-mail: pals@staffordshirecss.nhs.uk

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.




 
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